We ship worldwide via FedEx, DHL, UPS, Post Office, air freight, and sea freight. Locally in India we use the aggregator Ship Rocket which offers a variety of logistics partners. Shipping times for orders made on the website are from 5 to 7 working days. While we take every precaution in packing the instruments for shipment, there is no way to give a 100% guarantee that the instrument will not be damaged in transit. Some carriers do give an insurance cover for every international shipment, and in the unlikely event of a damaged instrument, the claim for it must be directly filed and settled with the carrier. We do not provide insurance for single piece or small sized shipments.

Bina Enterprises assumes no responsibility for damage in transit. While this may sound disheartening, we want our customers to be rest assured that our packing is of the best quality, and we leave no stone unturned when it comes to ensuring customer satisfaction.

Also, in the case of handmade instruments, no two instruments even of the same model and specification will ever be identical and there may be colour and some design variations. The images on our website may differ slightly from the finished instrument that we ship.

All sales are final, and we do not accept returns / refunds and / or exchange under any circumstances. Please refer to our refund policy. We will also, under any circumstances, not accept chargebacks or claims from customers that have paid via credit cards. Please satisfy yourself completely that you are ordering the correct instrument before placing your order. When shipping either domestically or internationally by post office, there is no tracking information. We will provide a proof of shipping by way of a scanned copy of the postal receipt, and take no responsibility for delays / detentions caused by the recipient country's customs and / or border control office/s. All custom duties and dues (if any) are to be borne by the customer.